Award-winning Resort, Wedding, and Conference Center chooses Skyware’s easy-to-use cloud solution to optimize operations, enhance personal service and maximize profits
Fort William Henry Resort, Wedding and Conference Center has recently teamed up with Skyware, a leader in Hotel Technology, for their Property Management System (PMS), Sales and Catering(S&C), and Point-of-Sale (POS) software services.
One of the few area resorts open year-round, Fort William Henry is a popular historic luxury resort set on the waterfront of spectacular Lake George. The resort attracts local tourists with its elegant decor as well as visiting travelers that range from groups to families to couples and pets. With so many different types of guests, the property needed the right PMS to be able to offer memorable experiences for all of them. After a thorough search and evaluation process, the property owners concluded that Skyware provides the best solution and value.
“What made Skyware stand out was the all-in-one platform designed for the unique needs of full-service independent operators like Fort William Henry,” said Sam Luciano, GM at the award-winning historic property. “Instead of having to deal with a complicated, expensive tech stack and multiple providers, we now have a single centralized solution that’s affordable and easy to use. The Skyware team has been incredible and made the transition from our previous Visual One system totally seamless. We are confident that Skyware’s advanced capabilities and unmatched support will provide us with a competitive edge and ensure that our property will remain the go-to place for luxury stays and events in Lake George.”
Skyware, known for its innovative PMS solutions, offers a highly configurable and scalable system, and its cloud deployment model enables users to fully customize the platform to their business needs. The platform will empower Fort William Henry to manage its operations seamlessly, including front desk, reservations, online bookings, housekeeping, groups, spa and activities scheduling, maintenance, accounting, yield management, reporting, and more. The software will also allow them to create a centralized database for customer history, personalize guest stays and boost customer loyalty. Moreover, the platform provides managers and executives data-rich insights into overall business performance.
“We are thrilled to welcome Fort William Henry to the Skyware family,” said Skyware CEO Bob Palloni. “Our mission is to empower hoteliers with the technology and support they need to deliver to save time, increase revenue, and provide exceptional guest stays. We are excited to see our platform making a difference for our clients.”
Skyware Hospitality has recently expanded its team of customer success managers and support specialists to ensure new clients receive the highest level of service during onboarding. These experts are dedicated to providing guidance and training to hotel staff, so they can get the most out of the Skyware platform and optimize their operations. The company is also constantly upgrading and innovating its platform to stay ahead of the latest trends in the hospitality industry. Skyware’s commitment to excellence has made it a trusted partner for hotels of all sizes and segments, from independent boutiques to large chains.
Fort William Henry and Skyware are looking forward to this new partnership and the opportunities it holds for the future.
To learn why more leading independent hotels, resorts, management companies, and RV parks turn to Skyware to maximize productivity, bookings, and profits, visit skywaresystems.com.
About Skyware Hospitality Solutions
Skyware Hospitality Solutions is the industry’s most innovative all-in-one hospitality technology platform trusted by leading independent hotels, resorts, RV parks, and multi-property groups. The company has reimagined the fragmented, complex legacy landscape into a visionary universe of modern, integrated solutions with limitless possibilities. With more than 30 years of hospitality technology experience, Skyware’s solutions are carefully curated to fit the unique needs of each property and built to respond flexibly to the demanding requirements of a fast-changing industry.
Built from the ground up to centralize and simplify operations, the end-to-end cloud-based PMS suite includes Online Booking Engine, POS, Sales and Catering, and Activity/Spa Scheduling. The easy-to-use system is up and running quickly and seamlessly, delivering a scalable, cost-effective solution that can work with or replace existing hotel systems and technology investments.
With deep industry knowledge and top-rated North American-based support, Skyware’s patented technology accelerates its customers’ ambitions, whether to grow and transform or simply become more efficient, productive, and profitable.
Currently, over 200 unique hotel customers in over 5 countries look to Skyware for tools, technology, and world-class expert support. Founded in 2009, the privately held company is headquartered in Crestview, Florida. For more information, please visit skywaresystems.com.
About Fort William Henry Hotel
The Fort William Henry Hotel and Conference Center features a spectacular and historic location, first-class Adirondack resort accommodations, and a host of amenities that other Lake George hotels simply can’t offer!
This historic Adirondack resort is located on a spacious 18-acre estate nestled at the head of Lake George. Our first-time guests are delighted to discover a stunning location combined with plenty of beautifully landscaped open space perfect for playing baseball or Frisbee. The view is considered world-class and opens visitors to the many islands of Lake George and the surrounding Adirondack mountains.
From our prominent location at the head of Lake George, you can walk to boat rides, parachute flying, and nightly events at the Village Bandstand, and have your choice of shopping, amusements, and restaurants all within walking distance! The Fort William Henry estate is the best location to see weekly fireworks without having to get into your car. The famous colonial war fortress Fort William Henry is also on the estate. Our location makes us the ideal spot for your Lake George meetings or conference.
