The Fitbit app has been having some issues for hours

The Fitbit app has been having some issues for hours


Fitbit is investigating what’s going on.

By Jay Peters, a news editor who writes about technology, video games, and virtual worlds. He’s submitted several accepted emoji proposals to the Unicode Consortium.


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Person looking at a Fitbit Charge 6 on their wrist.

Image: Google / Fitbit

The Fitbit app has been dealing with some issues for hours, and the Google-owned company acknowledged Wednesday night that there are some problems right now.

“We’re aware that some customers are experiencing issues with the Fitbit app and we are currently investigating,” Fitbit wrote in a message on X (formerly Twitter) at 8:01PM ET. “We sincerely apologize for the inconvenience, thank you for your patience!” In a reply to a frustrated user asking for an ETA, Fitbit said that “we can’t provide any time frame as of now.”

Fitbit’s community page also has a big banner that reads: “We’re continuing to investigate the issue affecting Fitbit devices. Thank you for your patience.”

A screenshot of a Fitbit community page.

Screenshot by Jay Peters / The Verge

There are a bunch of reports in other outlets and on X discussing the outages. Android Authority reports that, in the app, data isn’t loading and the Coach tab shows a “content not available” message. 9to5Google also isn’t seeing stats in the app. A Verge reader emailed us to say they haven’t been able to activate a Charge 6, which is something that you have to do inside the app.

On Downdetector, more than 3,000 people have reported problems of some kind. The reports began to spike at about 5PM ET.

Wednesday’s issues follow two major outages in February.

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